Effective Date: 12th August 2025

Welcome to Dried.co.uk. These Terms & Conditions outline the rules and regulations for using our website and purchasing our products. By accessing our site or placing an order, you agree to these terms. Don’t worry – we’ve kept the language as clear and friendly as possible (while still covering important legal points). If you have any questions about these terms, please contact us.

1. About Us

This website (dried.co.uk) is operated by Bloom & Preserve Limited, trading as Dried.

• Company Registration: We are registered in England and Wales under company number 16567773.
• Registered Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ. (This is our official company address; note that it might not be a returns or operational warehouse address. See our Returns Policy for return instructions.)
• Contact Email: hello@dried.co.uk (best way to reach us for any queries or issues).

Throughout these terms, when we say “we”, “us”, or “our”, we mean Bloom & Preserve Ltd (Dried). When we say “you” or “customer”, we mean any visitor to our website or anyone placing an order.

2. Our Products

We specialize in selling beautiful dried flowers and related products (such as dried bouquets, wreaths, arrangements, and occasionally vases or accessories).

• Natural Variations: Dried flowers are natural products. This means there will be variations in size, color, and shape from piece to piece. No two stems are exactly identical, and that’s part of their charm! We carefully curate our products to match the descriptions and photos, but please allow for minor differences. For example, a bouquet might have a slightly different shade of lavender than pictured due to seasonal differences, or a preserved rose might be a touch larger or smaller. These variations are normal and not considered defects – they make your item unique.
• Product Images: We do our best to ensure product photos on our site are accurate and representative. However, images are for illustrative purposes. Colors can appear differently depending on screen settings or lighting. Props used in photos (like vases, ribbons, or background decor) are not included unless explicitly stated in the product description. Always read the description for what’s included. If something’s unclear, ask us – we’re happy to clarify.
• Product Care: Dried and preserved flowers can last a long time (many months or even years) with proper care. They prefer being kept indoors, out of direct sunlight (to prevent color fading) and away from humid environments (to prevent them absorbing moisture). We include care tips on our site and often with the product packaging. Following these will help your purchase stay beautiful longer. However, note that over very long periods, some fading or wear is inevitable due to the nature of the product.

3. Ordering from Us

When you place an order on Dried.co.uk, you are making an offer to purchase our products. Here’s how it works:

• Eligibility: By placing an order, you confirm that you are at least 18 years old and legally capable of entering into a binding contract. If you’re under 18, you should involve a parent or guardian in the order process.
• Account: You don’t have to create an account to order, but doing so might make checkout faster and allow you to track orders. If you do create an account, you are responsible for keeping your login details secure and for any activity under your account. Let us know if you suspect any unauthorized use of your account.
• Order Process: Once you’ve added items to your cart and proceed to checkout, you’ll provide necessary details (like shipping address and payment information). Before finalizing, you’ll see an order summary page – please double-check everything (items, quantities, address) before clicking “Place Order”.
• Order Confirmation: After you place your order, you should receive an order confirmation email from us. This confirms that we received your order request. This email is not an acceptance of your offer to buy – it’s an acknowledgment that we got your order in our system.
• Availability & Acceptance: All orders are subject to availability of the products and acceptance by us. We reserve the right to refuse or cancel any order at our discretion and for any reason (for example, if a product was listed with a major error, or if we suspect an order is fraudulent).
• o If we cannot fulfill your order (e.g., the item is unexpectedly out of stock, or we have to refuse for another reason), we will let you know as soon as possible via email or phone. If you’ve already paid, you will receive a full refund for the unavailable item.
• o When is the contract formed? The purchase contract between you and us is formed when we accept your order and dispatch the product. At that point, we’ll send you a shipping confirmation email. If you ordered multiple items and they ship at different times, only the items dispatched would form a contract at that time (others would form when they dispatch, etc.). Essentially, we’re not obligated to supply the goods until we’ve actually sent them off to you. This is standard in online shopping – it allows us to verify everything first.
• Order Refusals/Cancellations by Us: If we have to cancel an order after payment (which we hope never happens, but just in case), we will refund you in full and, if relevant, explain the issue. Reasons for cancellation might include: the item was mistakenly listed (pricing error), stock issues, or an issue with delivery address (e.g., we don’t ship to that location). We also reserve the right to limit quantities per customer or per order, especially if we suspect bulk buying for resale or something that contravenes fair use of our service.

Customer Obligations: When placing an order, you agree to:

• Provide true, accurate, current, and complete information about yourself and the shipping details. This ensures we can contact you and deliver correctly.
• Promptly update any account information (if you have an account) so we have correct details for current or future orders.
• Comply with these Terms & Conditions and any applicable laws or regulations.
• Only use the website for legitimate inquiries or orders – not for speculative, false, or fraudulent orders. Any such activity can result in us cancelling the order and possibly reporting to authorities if fraudulent.

Using our website also means you agree not to misuse it – for example, no introducing malicious software, no attempting to hack accounts, etc. We’ll cover more in the Intellectual Property and Website Use sections below.

4. Prices & Payment

We want to make purchasing straightforward:

• Product Prices: All prices on our website are listed in Great British Pounds (GBP £). These prices include UK VAT (Value Added Tax) where applicable. If you’re browsing from outside the UK, the prices may still show in GBP (and if you were somehow able to order, local taxes or duties might apply on import, but as of now we ship UK only). We clearly display the price of each item. What you see is what you pay for the product itself.
• Free Shipping: We offer free standard UK shipping on all orders, which means there’s typically no additional charge for delivery at checkout. If we ever offer premium shipping options (like next-day delivery at an extra cost), those would be shown separately at checkout for you to choose. But our default is free standard delivery included.
• Additional Charges: In the rare case that additional charges may apply (for example, if you request a special delivery arrangement, or for certain remote areas if our courier charges a surcharge), we will inform you clearly before you finalize the order. Generally, we avoid any hidden fees – the goal is transparency.
• Pricing Errors: We do our best to ensure that all prices on our website are correct. However, if we discover an error in the price of a product you ordered (e.g., a bouquet accidentally listed at £0.99 instead of £99), we will inform you as soon as possible. We are not obligated to provide the product at the incorrect (lower) price if the pricing error is obvious and unmistakable and could reasonably have been recognized by you as a mispricing. If a pricing error occurs:
• o If the correct price is lower than what you paid, we’ll charge the lower amount and refund the difference.
• o If the correct price is higher than what was advertised, we’ll contact you for instructions (you can choose to pay the difference and proceed, or cancel for a full refund). If we can’t reach you, we may treat the order as cancelled to be safe (and refund you).
• Payment Methods: We accept a variety of payment methods for your convenience, including:
• o Major Credit & Debit Cards: Visa, Mastercard, American Express, Maestro, Discover, Diners Club, etc.
• o PayPal: If you prefer using your PayPal balance or linked accounts.
• o Apple Pay / Google Pay: Fast checkout options if you have those set up on your device.
• o Shop Pay and other wallet services integrated via Shopify.
• o Klarna or other buy-now-pay-later services: (If we offer these, they would be listed and have their own terms – as of effective date, check our payment options on checkout.)

All payments are processed through secure and encrypted gateways. We do not store your full card details on our servers; that is handled by our payment processors who are PCI-DSS compliant.

• When You’re Charged: When you place an order, your card or payment method will be charged at the point of checkout (when you hit place order). In some cases, if you use a credit card, you might see an authorization first, then the capture. But effectively, you should ensure you have the funds available when ordering.
• Payment Issues: If the payment doesn’t go through (card declined, network issue, etc.), the order will not be confirmed. It’s worth trying again or using a different method. If you believe the payment did go through but you didn’t get an order confirmation, contact us – we can double-check if an order was created. Please don’t worry, we will never double-charge you intentionally; and if any technical glitch caused an error, we will refund any duplicate charges immediately.
• Currency: All transactions are in GBP. If you are using an international payment method, your provider will handle currency conversion (which may involve a small exchange fee on their side). We’re not responsible for fluctuations in exchange rates or any fees your bank applies for currency conversion.

5. Delivery

We handle delivery of our products as outlined in our Shipping Policy (above), but here are the key points in terms of contractual terms:

• Dispatch Time: We aim to dispatch orders within 1-2 working days of order confirmation. Many orders go out the next working day (or even same day for morning orders). However, we say 1-2 to be safe in case of high volume or other processing needs. If there’s any significant delay in dispatching your order (beyond 2-3 days), we’ll get in touch via email to let you know.
• Delivery Timeframe: Once dispatched, standard delivery typically takes 2 working days to reach you (if you’re in mainland UK). Some areas (Highlands, Islands, very remote areas) or peak seasons might be 3-5 days. We do not guarantee delivery on an exact date with standard shipping, though we’ll certainly try to hit any reasonable target. If you need something urgently by a certain date, please contact us prior to ordering to discuss express options (if available).
• Delivery Address: We will deliver to the address you provide. Please ensure it’s accurate and complete (including any business name, apartment number, etc., where applicable). We can’t be responsible for orders not reaching you due to an incorrect address provided at checkout. If a package is returned to us due to an addressing error or because it was unclaimed, we can resend it (additional shipping charges may apply) or issue a refund minus any postage costs we incurred. We’ll contact you in such cases.
• Risk & Ownership: Once we hand over the products to the courier and they are delivered to you, the risk of loss or damage to the products passes to you. However, please note that we insure or cover items in transit to some extent, and if something arrives damaged, as mentioned earlier, we’ll take care of it (just let us know promptly). Ownership/title of the products passes to you when we have received full payment and the product has been delivered to you. This simply means until you’ve paid and it’s delivered, it’s technically ours; once both those are done, it’s yours.
• Split Shipments: If for some reason we split your order into multiple shipments (perhaps one item is made-to-order and takes longer, etc.), your contract for each item forms when it’s dispatched, and you’ll only be charged once for shipping (we cover any extra cost of multiple shipments). We’d communicate if an order is being split.
• Courier Delays: We strive to meet stated delivery estimates, but occasionally there are delays outside our control (e.g., courier issues, weather, strikes). We are not liable for such delays. That said, if a parcel is significantly late or lost, we will do our best to assist you and ensure you either get the products or a refund.
• Failed Delivery: Couriers usually attempt delivery at least once (often twice) and might leave a card or notification if you’re not home. It’s your responsibility to follow up (e.g., arrange re-delivery or pick up from a depot) within the courier’s stated timeframe. If you need help contacting the courier, we’re happy to assist. If a package is returned to us marked “undeliverable” because, say, it wasn’t collected in time or the address had an issue, we will reach out to you. We can resend (possibly with an extra shipping charge) or treat it as a return. We’ll figure that out together.
• International Delivery: (For the future, if applicable) As of now, we ship within the UK only. If/when we ship internationally, there will likely be additional terms about customs, duties, and taxes for the destination country which the recipient might be responsible for. We would clearly outline those in an updated policy and at checkout for international orders.

In summary, we will get your lovely items to you as swiftly and safely as we can, but please allow a bit of grace for the delivery process, and always feel free to contact us if there’s any issue or concern.

6. Returns & Refunds

We truly hope you adore your purchase, but if for some reason you need to return something, here’s a summary (full details are in our Returns & Refunds Policy above):

• Change of Mind: Due to the perishable and delicate nature of dried flowers, we do not accept returns for a simple change of mind if the product has been opened. In order to be resold or safely used by someone else, dried flower products must remain sealed and unused. If you open the packaging, the product may deteriorate or get contaminated (dust, moisture, etc.), and we cannot guarantee its quality for another customer. Therefore, we only accept returns on items that are unopened and in their original packaging. If you change your mind after receiving the product but before opening it, you have 30 days from the purchase date to return it for a refund under our policy. Please see the Returns Policy for how to do this, and remember to contact us first for authorization.
• Opened Items: Once a dried flower product’s seal or packaging is opened, it is non-returnable (unless there is a clear quality issue or damage that occurred before you opened it, see below). We appreciate your understanding that this policy ensures every customer receives fresh and pristine products. It’s also in line with UK consumer law, which allows retailers to exclude returns for certain goods that are sealed for health protection or hygiene reasons if they’ve been unsealed by the consumer. While dried flowers aren’t “hygiene” products in the usual sense, they can be sensitive to handling and environment, so we treat them with similar caution.
• Faulty or Damaged on Arrival: If we delivered an item to you that is defective, damaged, or not what you ordered, that’s on us. You have the right to a remedy. Please inform us within 7 days of receiving the item (the sooner the better) along with details of the issue. We may ask for a photo as proof of damage/defect. In these cases, we will offer you either a replacement (if available) or a full refund, and we will bear any return shipping cost if we need the item sent back. This is in line with your statutory rights – within 30 days of receipt, if a product is faulty, you’re entitled to a full refund. After 30 days, we would still assist (it might be a repair or replacement under consumer law up to 6 months, but given these are flowers, replacement or refund is more likely).
• How to Return: If returning an unopened item within policy, you’ll need to contact us at hello@dried.co.uk to get a return authorization and instructions. Returns should be mailed back to us at your cost (for change-of-mind returns). We recommend using a tracked service. Once we receive the goods and confirm they’re in original condition, we will process your refund promptly.
• Refund Method: Refunds for returns are processed to the original payment method. If you paid by card, it goes back to that card; PayPal back to PayPal, etc. It can take 5-10 business days for the credit to appear, depending on the bank. We’ll notify you when we’ve issued the refund on our side.
• Exchanges: If you wish to exchange an unopened item for another, technically we handle it as a return + new order (for inventory and tracking reasons). But reach out to us – we often can simplify the process for you (for example, once we see the return is on the way, we might send the new item). The key is communication.
• Exceptions: Certain items might be final sale (if indicated on the product page) or non-returnable by nature (e.g., custom-made arrangements, personalised items). We will clearly indicate that to you at purchase time if so. Those exceptions do not affect your rights if the item is faulty – faulty items will always be taken care of.
• Statutory Rights: Nothing in our returns policy is intended to limit your legal rights. For example, UK distance selling laws provide a 14-day cooling-off period for many goods. We extend that to 30 days for unopened items. The law also enumerates exceptions (like for sealed items not suitable for return once opened) – which we are invoking for opened dried flowers. If an opened item turned out to be faulty though, that’s a different matter – you wouldn’t be stuck with it, we’d sort it out.
• Cancellations: You can cancel your order before it ships by contacting us (as detailed in the Returns Policy section). If it’s already shipped or delivered, that becomes a return scenario.

7. Limitations of Liability

We genuinely care about our customers and always strive to do right by you. However, we need to outline the extent of our liability in case things go wrong. In simple terms, if we mess up, we’ll fix or refund the product, but we won’t be liable for a laundry list of other potential losses except where the law says we must.

• We are not liable for any indirect, consequential, or special losses that result from use of our website or products. This means if, for example, a delivery was late and that caused you to miss decorating for an event, or if you suffered some knock-on effect or loss of opportunity/income, we can sympathize and we’ll try to assist within reason, but we aren’t legally responsible to compensate those kinds of losses. We are mainly responsible for the value of the goods and services we provide.
• Similarly, if our website is temporarily down or not working perfectly (say you couldn’t place an order in time for a sale), or if there’s an error on the site, we aren’t liable for losses resulting from that. We do our best to maintain a reliable site, but no website is 100% uptime or error-free.
• Our total liability to you for any claim arising from your use of our website or purchase of our products is limited to the amount you paid for the product(s) in question. In other words, our maximum financial responsibility is to refund the cost of your order if something goes awry that is our fault. We obviously hope issues never get to that stage, as we’d aim to resolve or replace first.
• Nothing in these terms limits or excludes our liability for:
• o Death or personal injury caused by our negligence. (If something we did – or something about our product – caused injury or worse due to negligence, we cannot and do not exclude liability for that. Fortunately, selling dried flowers is not typically high-risk for such things, but this is a standard clause to reassure you we’re not avoiding such serious responsibility.)
• o Fraud or fraudulent misrepresentation. If we were ever deceitful (which we wouldn’t be – trust is key to our business), we’d be fully accountable.
• o Breach of your consumer rights. You have certain rights under law (like getting goods that match their description and are of satisfactory quality). We stand behind those rights and nothing here is meant to override them. If we tried to sell you something that was seriously misdescribed or not fit for purpose, we would owe you remedies as per the law.
• o Any other liability that cannot be excluded by law. This is a catch-all that covers any mandatory legal obligations we have.
• Allergic Reactions or Sensitivities: As a note related to liability – some people might have allergies or sensitivities (for example, to certain flower types or preservatives used). We list the contents of our bouquets and products, but if you have severe allergies, please exercise caution. We’re not liable for allergic reactions or health issues unless they were caused by our negligence (like we contaminated a product with something harmful beyond what’s expected). If you’re unsure about a product’s suitability for you, feel free to ask us for more info before purchasing.
• Use of Products: Our dried flowers are intended for decorative purposes. They are not edible and should be kept out of reach of small children and pets who might think they’re a snack (some dried flowers, if ingested, could cause stomach upset). We are not liable for misuse of products (e.g., someone eating potpourri or using a wreath as a headpiece and getting hurt by the wire). Please use items as intended and follow any instructions or guidance we provide for safe use.

In summary, we will always try our best to make you whole for any direct issues with what you buy from us. But beyond providing the product or refunding its cost, we generally don’t take on liability for broader impacts. This is standard for a retailer of our size and nature.

8. Intellectual Property & Website Use

All content on the Dried.co.uk website is protected by intellectual property laws. We want you to enjoy our site, but also respect the effort we put into it.

• Ownership of Content: Unless otherwise stated, we (Bloom & Preserve Ltd or our licensors) own the intellectual property rights for all material on our website. This includes (but isn’t limited to) the site design, text, graphics, logos, images, product photographs, and software code. All such rights are reserved.
• Your Use of Our Content: You may view, download, and print pages or images from our website for your own personal, non-commercial use. For example, you can print a copy of an order confirmation, or save an image of a bouquet for inspiration or to share with a friend who might like it. That’s totally fine.
  However, you must not:
• Republish material from our site (like take our photos or descriptions and post them on your own site or social media claiming them as yours). Sharing our social media posts or linking to our site is okay – we love that! Just don’t steal or copy and paste our content without permission.
• o Sell, rent, or sub-license material from our site. (E.g., you can’t compile our blog posts into an eBook and sell it, or charge people to access our product photos.)
• o Reproduce, duplicate, or exploit material on our site for a commercial purpose. This means, for instance, a competitor can’t just copy our product descriptions or images for their store. Also, you shouldn’t use our content in any way that suggests we endorse you or your work without our explicit consent.
• o Edit or modify any material on the site, or attempt to reverse engineer any of the functionality. (No hacking or tinkering with how our site works, please!)
• o Use our logos or trademarks without permission. Our brand name “Dried” and any associated logos or tagline we use are our trademark; you can’t use them in a way that could confuse people that you or your site is related to or endorsed by us.
• Fair Use Sharing: You’re very welcome to share our content in certain fair ways – for example, posting one of our bouquet images on Instagram with credit/tag to us, or pinning our product image on Pinterest with a link back. We appreciate such shares as they help spread the word. Just ensure credit is given where possible and you’re not claiming it as your own creation.
• User-Generated Content: If we allow users to post comments, reviews, or upload images (like sharing a photo of your flowers in your home), you must ensure you have the right to post that content and you grant us a license to use it (for example, we might feature your lovely photo on our site or social media with credit). By submitting any content to our site or tagging us on social media with our brand hashtags, you generally allow us the right to share or repost it. If there’s any issue, just let us know and we’ll take it down.
• Prohibited Uses of Website: When using our site, please do not engage in activities such as:
• o Introducing viruses, trojans, worms, or any other malicious or technologically harmful material.
• o Attempting to gain unauthorized access to the site, the server it’s hosted on, or any server, computer, or database connected to our site.
• o Attacking our site via a denial-of-service attack or a distributed denial-of service attack. (In plain English, don’t try to overload our site or hack it.)
• o Using our site in any way that causes, or may cause, damage to the website or impairment of its availability or accessibility.
• o Using the site for any unlawful, illegal, fraudulent or harmful purpose or activity.
  If you do any of the above, you’d be in breach of these terms (and possibly committing a criminal offense under the Computer Misuse Act 1990 or similar laws). We would cooperate with law enforcement to disclose information about such breaches if needed.
• Third-Party Links: Occasionally, we may link to other websites (for example, a blog post might reference a care guide on another site, or our Instagram feed is embedded). We do not have control over those external sites and we can’t take responsibility for their content or practices. Visiting those links is at your discretion. We do, however, aim to only link to reputable, relevant sources.
• Feedback and Ideas: If you send us suggestions or feedback about our site or products (e.g., “you should create a bouquet in this color scheme” or “your website could use a search function”), note that we may use those ideas without compensating you. Essentially, don’t send us any ideas or materials you consider proprietary or that you expect payment for, unless we specifically have a contract or arrangement for it.

9. Privacy & Data Protection

Your privacy is very important to us. Our full Privacy Policy (above) details how we collect and handle your personal data. Here’s a brief recap in the context of these terms:

• By using our site or purchasing, you agree that we can collect and use your personal information in accordance with our Privacy Policy. This includes information like your name, address, and email for processing orders, and possibly data like cookies for improving site experience or marketing (with consent).
• We will never sell your personal data to third parties. We only share data with service providers as necessary (like sharing your address with the courier to deliver your order, or using your email to send order updates).
• We implement security measures to protect your data, but you should also keep your account credentials secure and notify us if you suspect any breach.
• If you have questions about how we handle data or want to exercise any privacy rights (like accessing or deleting your data), reach out to us as outlined in the Privacy Policy.

Essentially, our relationship with you is built on trust – not just that we’ll deliver lovely products, but also that we’ll handle your information responsibly.

10. Governing Law & Jurisdiction

These Terms & Conditions, and any separate agreements whereby we provide you services or products, are governed by and construed in accordance with the laws of England and Wales. This means any matter or dispute arising out of or in connection with these terms (including non-contractual disputes or claims) will be resolved under English law.

If any dispute arises between us that we can’t resolve amicably through customer service, then you and we agree that the courts of England and Wales will have exclusive jurisdiction to settle the dispute. If you live in Scotland or Northern Ireland, you also have the option to pursue legal action in your local courts under Scottish or Northern Irish law, respectively, if applicable, but by default the contract points to England/Wales. We mention this to be transparent – often, consumer contracts allow local jurisdiction if you’re in a different UK part, as consumer protection laws dictate.

However, going to court is hopefully something neither of us ever has to consider. We value our customers and will do our utmost to resolve any issues in good faith.

11. Changes to These Terms

We may update these Terms & Conditions from time to time, especially if laws change or we introduce new features or policies. If we make important changes, we will notify users by updating the effective date at the top and, if the changes are significant, by adding a notice on our website or via email.

When you order with us, the Terms & Conditions in effect at that time will apply to that order (unless any change in the law requires a change to the terms retroactively, in which case it could apply to orders you’ve already placed). We won’t be sneaky about changing terms – any major change that affects your rights will be communicated.

If you continue to use the website or order again after terms have been updated, that will indicate your acceptance of the new terms.

12. Miscellaneous

Just a few final bits to wrap things up:

• Severability: If any provision of these terms is found to be unlawful, void, or unenforceable by a court, that provision will be deemed severed (removed) and it will not affect the validity and enforceability of the remaining provisions. In other words, the rest of the terms still apply.
• Entire Agreement: These Terms & Conditions, along with our Privacy Policy, Cookie Policy, and any other policy referred to (like Shipping or Returns which are part of the overall agreement context), constitute the entire agreement between you and us regarding your use of our site and purchase of products. They supersede any prior agreements or communications. Any waiver of any provision of the Terms will be effective only if in writing and signed by us.
• Transfer of Rights: We may transfer our rights and obligations under these terms to another organization (for example, if the business is sold or restructured), but this will not affect your rights or our obligations under these Terms. If that happens, we would notify you. You may not transfer or assign your rights or obligations under these terms to anyone else without our consent – these purchases are personal to you.
• Third Party Rights: These terms are between you and us. No other person shall have any rights to enforce any of these terms (the Contracts (Rights of Third Parties) Act 1999 won’t apply).
• Headings: The headings used in these terms (like “10. Governing Law”) are included for convenience only and will not limit or otherwise affect these Terms.

Thank You: Thank you for taking the time to read our Terms & Conditions (we know it’s a lot of information!). We care about transparency and fairness. These terms are here to protect both you and us, and to set clear expectations.

By shopping with Dried.co.uk, you’re supporting a small UK business, and we truly appreciate it. We hope you have a wonderful experience with our products and service. If there’s anything we can do to improve or if you have any questions about these terms or anything else, please reach out to us at hello@dried.co.uk.

Happy browsing, and may your home be ever filled with beautiful, long-lasting blooms!